BA check-in system glitch leaves passengers delayed for hours at Heathrow and Gatwick airports
British Airway’s new check-in system developed a glitch which left passengers delayed for hours at Heathrow and Gatwick airports.
Hundreds of British Airways customers have had their flights canceled or delayed due to a worldwide computer failure. The worst affected airport was Heathrow where the system was down from 6:45am to 8:50am on Saturday which led to 11 flights being canceled all to European destinations. BA said they were trying to put the passengers on later flights.
There were long queues of passengers waiting to go through to the departure lounge as the airline’s recently upgraded check-in system struggled to cope. BA began installing the new software at airports across the world in October 2015 and the roll-out was completed a couple of months ago.
According to the airline spokeswoman, “Our IT teams worked very hard to quickly fix a short-lived problem with our check-in system. We are sorry for the delays some customers had as they checked in for their flights. The problem within the hub of our system, based near Heathrow had led to a power surge. Engineers are working on the problem to find out what caused the trouble in the first place”.
Some of the passengers complained in Twitter after they were held up for over two hours at Heathrow on Sunday 17th July 2016.