The Equality and Human Rights Commission (EHRC) investigated Pontins about their working practices after disclosure it had blacklisted several Irish surnames and screen out their booking for its holiday park from Gypsies and Travellers, after being contacted by a whistleblower. Pontins said it had now signed a legally binding agreement with the EHRC to stop…
Upstream probes the psychological forces that push us downstream – including the problem of blindness, which can leave us oblivious to serious problems in our midst. Often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we…
A couple of months ago, the heads from 18 small British telecoms companies met at a London bank to discuss investment, strategy, and mergers. In the meeting, they were asked if they thought the Chinese could eavesdrop through back doors in Huawei equipment all 18 hands went up. One of the bankers then asked, if…
Samsung is investigating reports that some of its washing machines have exploded in the US. A class-action lawsuit filed in New Jersey is alleging some Samsung top-loading washing machines have exploded in their owners’ homes, and allegedly caused damage to walls and doors and presented significant injury risks. One of the Plaintiffs in the case,…
The consumer Group “Which?” found 9000 flights and 37 million passenger journeys to and from UK were delayed by 15 minutes or more between June 2014 and May 2015, and out of 90,000 passengers who could be eligible to claim compensation only four in 10 people, 38% put in a claim. So delayed airline passengers…
“Kids and special needs passengers sleep on floor. British Airways officials have disappeared,” tweeted musician Sean Read, stranded passengers at Mumbai airport. He said passengers had been offered “no hotel, no food, no flight” by either the airport or the airline as minimum standards have been compromised. The 38 of stranded British Airways passengers, including…
Russell Hobbs has recalled 15 different models of irons after customers raised safety concerns about the products. The electrical manufacturer told people to stop using these irons, because there was a risk that the flex could fail, and offered a replacement or refund. The company said consumer safety was its primary concern and apologised for any…